Refund policy

Refund & Return Policy

At OB Golf, every item is made to order specifically for you. Because our products are produced on demand, we are unable to accept traditional returns or exchanges for incorrect size or color selections, changes of mind, or buyer’s remorse.

We want you to love your OB Golf gear, though, so if there is a problem with your order, we’ll work to make it right.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, misprinted, or you receive the wrong product, please contact us within 30 days of delivery.

Please include:

  • Your order number

  • A brief description of the problem

  • Clear photos showing the item and the issue

  • A photo of the size tag or product label when applicable

Once the issue has been reviewed and approved, we may provide a replacement or refund at no additional cost.

In most cases involving a damaged or defective item, you will not be required to return the original product.

Sizing & Color Selection

Because our apparel is made to order, we cannot accept returns or exchanges when the incorrect size or color was ordered.

Please review the sizing information provided on the product page carefully before placing your order.

If you have questions about sizing before ordering, please contact us and we’ll be happy to help.

Change of Mind

We cannot accept returns or issue refunds because a customer changed their mind after an item has been produced.

Each OB Golf product is made specifically after an order is placed and is not stocked like traditional retail merchandise.

Order Changes & Cancellations

Orders may enter production shortly after they are placed.

If you need to change or cancel an order, contact us as soon as possible. We will make every reasonable effort to accommodate the request, but once an order has entered production, changes or cancellations may no longer be possible.

Lost or Missing Packages

If your package appears to be lost in transit or has not arrived by the expected delivery timeframe, please contact us as soon as possible.

We will review the tracking information and work with our fulfillment partner to determine the appropriate resolution.

Claims regarding lost or missing shipments should be submitted within 30 days of the estimated delivery date.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If an incorrect or incomplete address causes an order to be returned, lost, or otherwise undeliverable, OB Golf may not be able to provide a complimentary replacement or full refund.

Please contact us immediately if you notice an error in your shipping information.

Refunds

If a refund is approved, it will be issued to the original payment method used for the purchase.

The amount of time required for the refund to appear in your account may vary depending on your bank, credit card company, or payment provider.

Contact Us

Questions or problems with an order?

Please contact:

OB Golf
oldbogeysgolf@gmail.com

Please include your order number so we can assist you as quickly as possible.

We appreciate you supporting OB Golf and our made-to-order business.

Where Bogeys Feel Like Birdies.

Nothing in this policy is intended to limit any consumer rights that cannot be waived under applicable law.