Shipping policy
Shipping Policy
At OB Golf, each product is made to order. This helps us reduce excess inventory and allows us to offer a wider range of designs, colors, and sizes.
Because your order is produced specifically for you, please allow time for both production and shipping.
Order Processing & Production
Most orders are produced and prepared for shipment within approximately 2–7 business days after the order is placed.
Production times may occasionally be longer during holidays, high-volume periods, product availability issues, or unexpected production delays.
Business days do not include weekends or holidays.
Estimated U.S. Delivery
Once production is complete and your order has shipped, standard U.S. delivery typically takes approximately 2–5 business days.
Please keep in mind that these are estimates and not guaranteed delivery dates.
Carrier delays, weather, holidays, and other circumstances outside of OB Golf’s control may affect delivery times.
Tracking Information
When tracking information becomes available, it will be sent to the email address or phone number provided during checkout.
Tracking information may take some time to update after a shipping label has been created.
Multiple Packages
Some OB Golf products may be produced by different fulfillment facilities.
If your order contains multiple items, your products may arrive in separate packages at different times.
You will receive tracking information for each shipment when available.
Shipping Charges
Shipping costs are calculated and displayed during checkout based on the products ordered, shipping destination, and available shipping method.
Please review all shipping charges before completing your purchase.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please review your address carefully before submitting your order.
If you notice an error after placing an order, contact us immediately. We will make every reasonable effort to update the address before production or shipment begins, but changes cannot be guaranteed once an order has entered production.
OB Golf is not responsible for packages that are lost or undeliverable because an incorrect or incomplete address was provided by the customer.
Lost or Delayed Packages
If your tracking information shows an unusual delay or your package has not arrived within the expected timeframe, please contact us.
We will review the shipment and work with our fulfillment partner and carrier to determine the appropriate next steps.
Please report lost or missing shipment issues within 30 days of the estimated delivery date.
Packages Marked Delivered
If tracking shows your order as delivered but you cannot locate it, please:
- Check around your delivery location
- Check with household members or neighbors
- Contact the shipping carrier
- Allow a short period of time, as some packages may be scanned as delivered shortly before actual delivery
If you still cannot locate your order, contact us and we will review the situation with you.
International Shipping
International shipping availability, costs, and delivery times may vary depending on the product and destination.
Any applicable customs duties, import taxes, or other fees imposed by the destination country are the responsibility of the customer unless otherwise stated during checkout.
International shipments may experience additional delays due to customs processing.
Contact Us
If you have questions about your shipment or need help with an order, contact:
OB Golf
oldbogeysgolf@gmail.com
Please include your order number when contacting us so we can assist you as quickly as possible.
Where Bogeys Feel Like Birdies.